Customer success story
How Hitachi Construction Machinery ensures reliable global operations and compliance through connected equipment management
Customer
Challenges
- Regulatory data restrictions: Data laws in regions like the Middle East limited Hitachi Construction Machinery’s ability to collect and process operational data, reducing visibility and remote service capabilities.
- Disconnected operations: Without real-time machine data, service teams relied on manual processes, making work efficiency in service operations worse than other regions.
- Need for flexible deployment: Hitachi Construction Machinery required a solution adaptable to different regional regulations, enabling scalable rollout of connected services globally.
Outcomes
- Expanded service coverage: Hitachi Construction Machinery can now provide a consistent, high-quality service in regulated regions like the Middle East.
- Improved service quality: By gaining detailed insights into machine conditions, reducing downtime and enhancing maintenance efficiency.
- Faster updates: OTA functionality enables software updates for large numbers of machines in a short time without requiring on-site visits.
- Sustainability tracking: Customers gain transparency into exhaust gas data, supporting SDG-aligned reporting.
- Scalable compliance: The cloud-agnostic architecture allows deployment flexibility across countries with varying data requirements.
- Enhanced customer experience: Enhancing service quality including remote diagnostics strengthen customer trust and operational reliability.
Cumulocity gives us a foundation to deliver ConSite solution with Global e-Service, regardless of regulatory boundaries. It’s a key enabler for our digital transformation journey.
Kouki Sugiyama
e-Service System Group
Hitachi Construction Machinery
Details
To expand its remote service capabilities and comply with regional data regulations, Hitachi Construction Machinery sought a flexible Industrial IoT platform that could connect equipment globally while adhering to local laws. Traditional approaches made it impossible to collect and act on operational data from machinery in the Middle East, making work efficiency in service operations worse than other regions.
By implementing Cumulocity, Hitachi Construction Machinery developed an adaptable solution supporting regional data hosting, secure device management, and data driven insights. The platform’s open, edge-utilized architecture, robust connectivity, and seamless integration capabilities allowed Hitachi Construction Machinery to maintain compliance while scaling connected services worldwide. Through Global e-Service and ConSite Air, service engineers now have real-time visibility into machine health, performance metrics, and environmental impact.
Machine data (transmitted via mobile) is analyzed to detect anomalies, recommend maintenance actions, and perform software updates remotely. This enables Hitachi Construction Machinery and its dealers to deliver faster, more efficient service while helping customers manage operational costs.
By combining Hitachi Construction Machinery’s expertise in construction equipment with the capabilities of Cumulocity, it is possible to provide customers with proactive fault prevention and remote services, thereby enhancing operational reliability and reducing lifecycle costs.
* ConSite and Global e-Service are registered trademarks of Hitachi Construction Machinery Co., Ltd.
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