Customer success story
Building a Fleet Management solution quickly with Cumulocity
Customer
Tracking, a leading Saudi IoT company, has built a robust fleet management solution leveraging the Cumulocity platform to meet the diverse needs of logistics, cold chain, fuel, and waste operations.
With a strong presence across five countries and alignment with Saudi Vision 2030, Tracking delivers AI-powered insights and scalable technology to optimize fleet performance, cut costs, and enhance customer satisfaction.
Challenges
- Device integration complexity: Customers needed to integrate a wide array of in-house and third-party devices, each with distinct protocols and data formats.
- Scalability issues: Managing an expanding fleet and increasing data volumes without a scalable platform hindered operational efficiency.
- Lack of end-to-end consolidation: Many customers lacked a unified system to seamlessly integrate devices, connectivity, and software, limiting service delivery capabilities.
- Slow customization and deployment: Existing platforms lacked the flexibility required for rapid customization and onboarding of new devices, delaying client solutions.
Outcomes
- Streamlined device integration: Efficient connection of various hardware types and sensors reduced integration time and complexity.
- Enhanced operational efficiency: Centralized device management and automation tools minimized manual interventions, lowering operational overhead.
- Accelerated time-to-market: Faster development and deployment cycles enabled quicker onboarding of clients and delivery of services.
- Improved customer experience: A unified platform enhanced reliability and provided real-time visibility, boosting satisfaction and retention.
- Real-time insights: Dynamic dashboards provided actionable, real-time data visualizations tailored to each user’s needs.
- Reduced development time: Accelerated deployment led to faster client onboarding and service delivery.
- Operational cost savings: Automation and centralized management decreased manual workloads and associated costs.
- Scalable growth: Flexible architecture positioned Tracking to expand regionally and into new verticals.
- Enhanced client satisfaction: Improved service reliability and transparency strengthened client relationships and loyalty.
Cumulocity enabled us to accelerate innovation and scale rapidly. It’s helped us deliver customized, real-time fleet solutions across complex use cases while staying ahead of customer expectations.
Nadeem Asghar
CCO
Tracking
Details
To overcome these challenges, Tracking sought a robust IoT platform that could enable universal device integration, provide scalable and secure infrastructure, support multi-customer and multi-tenant architecture, and offer a unified, end-to-end solution.
After selecting Cumulocity as the foundation, Tracking was able to seamlessly integrate diverse devices and sensors, scale operations efficiently, and serve multiple customers from a single platform instance with role-based access and data isolation.
Low-code tools and open APIs allowed for rapid customization and fast deployment, enabling Tracking to meet diverse client needs while reducing time-to-market. Centralized management and automation improved efficiency, while dynamic dashboards provided actionable insights in real time.
The implementation of Cumulocity positioned Tracking as a digital transformation leader in Saudi Arabia’s mobility sector, enabling streamlined fleet operations, ongoing innovation, and regional expansion.